Cancellation Policy

E-Cartlow Online Shopping

Website: https://ecartlow.com

At E-Cartlow Online Shopping (“we”, “our”, “us”, “ecartlow.com”), we understand that sometimes you may need to cancel an order. This Cancellation Policy outlines the terms and conditions for order cancellations.

1. Order Cancellation by Customer

Customers may request to cancel an order before it has been processed or shipped.

Once the order is shipped, it cannot be cancelled and will be subject to our Refund & Return Policy.

To cancel an order, customers must contact us as soon as possible with their order details.

📧 Email: info@ecartlow.com

2. Cancellation Timeframe

Orders can typically be cancelled within 24 hours of placing the order, provided the order has not yet been shipped or prepared for dispatch.

Cancellation requests received after processing has begun may not be accepted.

3. Refund for Cancelled Orders

If the order is successfully cancelled, a full refund will be initiated.

Refunds will be processed within 7–14 business days, depending on the payment method used.

Any transaction or payment gateway fees (if applicable) may be non-refundable.

4. Order Cancellation by E-Cartlow

We reserve the right to cancel an order under the following circumstances:

Product out of stock or unavailable

Incorrect pricing or product information

Payment issues or suspected fraudulent activity

Incomplete or incorrect customer information

In such cases, customers will be notified, and a full refund will be issued if payment has already been made.

5. No Cancellation on Certain Items

The following items may not be eligible for cancellation:

Items marked as “Final Sale”

Customized or made-to-order products

Digital or downloadable products

6. Policy Updates

E-Cartlow Online Shopping reserves the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on the website.

7. Contact Us

For any questions regarding order cancellations, please contact us:

📧 Email: info@ecartlow.com

🌐 Website: https://ecartlow.com