Cancellation Policy

Effective Date: 01 January 2026

Welcome to E-Cartlow Online Shopping Limited ("E-Cartlow", "Company", "we", "our", or "us"). This Cancellation Policy explains the conditions under which customers may cancel orders placed through https://ecartlow.com.

By placing an order on our Website, you agree to this Cancellation Policy.

1. Order Cancellation by Customer

Customers may request to cancel an order before it has been confirmed, processed, or shipped.

Once an order has been packed, dispatched, or handed over to the delivery partner, it may no longer be eligible for cancellation.

2. How to Cancel an Order

To request an order cancellation:

1. Contact our Customer Support Team as soon as possible.
2. Provide your Order Number.
3. Our team will verify the order status and inform you whether cancellation is possible.

3. Cancellation by E-Cartlow

E-Cartlow reserves the right to cancel any order under the following circumstances, including but not limited to:

1. Product is out of stock.
2. Incorrect pricing or product information.
3. Payment authorization failure.
4. Suspected fraudulent or unauthorized transactions.
5. Incorrect or incomplete delivery information.
6. Circumstances beyond our reasonable control.

If an order is cancelled by E-Cartlow after payment has been received, the applicable refund will be processed in accordance with our Refund & Return Policy.

4. Refund for Cancelled Orders

If an eligible order is cancelled before shipment:

1. Any paid amount will be refunded through the original payment method, where applicable.
2. Refunds are generally processed within 7–14 business days, depending on the payment provider or financial institution.

5. Non-Cancellable Orders

The following orders may not be cancelled:

1. Orders that have already been shipped.
2. Custom-made or personalized products.
3. Digital products, downloadable items, or gift cards.
4. Orders marked as Non-Cancellable at the time of purchase.

6. Policy Updates

E-Cartlow Online Shopping Limited reserves the right to update, revise, or modify this Cancellation Policy at any time without prior notice.

Any changes become effective immediately upon publication on our Website.

7. Contact Us

If you have any questions regarding this Cancellation Policy, please contact us:

E-Cartlow Online Shopping Limited

🌐 Website: https://ecartlow.com

📧 Email: info@ecartlow.com

📞 Phone: +880 1726-688407

💬 WhatsApp: +880 1726-688407

© 2026 E-Cartlow Online Shopping Limited. All Rights Reserved.