Shipping Policy

Effective Date: 01 January 2026

Welcome to E-Cartlow Online Shopping Limited ("E-Cartlow", "Company", "we", "our", or "us"). This Shipping Policy explains how orders placed through https://ecartlow.com are processed, shipped, and delivered.

By placing an order on our Website, you agree to the terms outlined in this Shipping Policy.

1. Order Processing

1. Orders are processed after successful payment confirmation or order verification (where applicable).
2. Most orders are processed within 1–2 business days.
3. Orders placed on weekends or public holidays will be processed on the next business day.
4. Processing times may be extended during promotional campaigns, holidays, or due to unforeseen circumstances.

2. Delivery Coverage

E-Cartlow currently delivers products across Bangladesh through trusted courier and logistics partners.

Delivery coverage may vary depending on the customer's location and courier service availability.

3. 🚚 Estimated Delivery Time

Estimated delivery times are:

🚀 Emergency Delivery

🚚 Standard Delivery (Inside Dhaka)

📦 Standard Delivery (Outside Dhaka)

Delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges are calculated based on:

1. Delivery location
2. Product size and weight
3. Order value
4. Promotional offers or free shipping campaigns

Applicable shipping charges will be displayed during checkout before payment.

5. Order Tracking

Once your order has been shipped, you may receive an email or SMS containing shipment confirmation and tracking information (where available).

Customers can also track their order through their E-Cartlow account if the feature is available.

6. Delivery Attempts

Our delivery partners may make multiple delivery attempts.

If delivery cannot be completed due to incorrect address details, customer unavailability, or refusal to accept the order, the order may be cancelled and additional delivery charges may apply for re-delivery.

7. Delivery Inspection

Customers are encouraged to inspect the package upon delivery.

If the package appears damaged, opened, or tampered with, please report the issue immediately to our Customer Support Team before accepting the delivery whenever possible.

8. Delays

While we strive to deliver all orders on time, delays may occur due to:

1. Weather conditions
2. Public holidays
3. Natural disasters
4. Political unrest
5. Transportation disruptions
6. Courier service delays
7. Other events beyond our reasonable control

E-Cartlow shall not be held liable for delays caused by such circumstances.

9. Incorrect Shipping Information

Customers are responsible for providing accurate delivery details.

E-Cartlow is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact us.

E-Cartlow Online Shopping Limited

🌐 Website: https://ecartlow.com

📧 Email: info@ecartlow.com

© 2026 E-Cartlow Online Shopping Limited. All Rights Reserved.