Refund & Return Policy

Effective Date: 01 January 2026

Welcome to E-Cartlow Online Shopping Limited ("E-Cartlow", "Company", "we", "our", or "us"). Customer satisfaction is one of our highest priorities. This Refund & Return Policy explains the conditions, procedures, and timelines for returning products and requesting refunds for purchases made through https://ecartlow.com.

By placing an order on our Website, you agree to this Refund & Return Policy.

1. Return Eligibility

You may request a return if:

1. The product is damaged during delivery.
2. You received an incorrect item.
3. The product has a manufacturing defect.
4. The product received is significantly different from the product description.
5. The item is unused, unworn, unwashed, and in its original condition.
6. The original packaging, tags, manuals, warranty cards, accessories, and invoice are included.

Return requests must be submitted within 4 (four) calendar days from the date of delivery.

2. Non-Returnable Items

Returns or refunds are generally not accepted for:

1. Used, damaged, or altered products caused by customer misuse.
2. Products returned without original packaging or accessories.
3. Personal care, cosmetics, skincare, hygiene, or intimate products that have been opened or used.
4. Perishable goods and food items (where applicable).
5. Digital products, downloadable software, gift cards, or e-gift vouchers.
6. Products marked as "Final Sale", "Clearance", or "Non-Returnable".

3. How to Request a Return

To request a return:

1. Contact our Customer Support Team.
2. Provide your Order Number.
3. Explain the reason for the return.
4. Attach clear photos or videos showing the issue (if applicable).
5. Wait for return authorization before sending the product.

Email: info@ecartlow.com

Unauthorized returns may not be accepted.

4. Return Shipping

1. If the return is due to an incorrect, damaged, defective, or faulty product supplied by E-Cartlow or the seller, the return shipping cost may be covered by E-Cartlow.
2. If the return is requested due to a change of mind or customer preference (where accepted), the customer may be responsible for the return shipping cost.
3. Returned products should be shipped using a reliable courier service with appropriate packaging.

5. Inspection & Refunds

After receiving the returned product, our team will inspect it to verify eligibility.

If approved:

1. Refunds will generally be processed within 7–14 business days.
2. Refunds will be issued through the original payment method whenever possible.
3. In certain cases, Store Credit or Wallet Balance may be offered instead of a cash refund, where applicable.

If the return does not meet our policy requirements, the refund request may be declined.

6. Exchange Policy

Eligible products may be exchanged for the same product, subject to stock availability.

If the requested replacement is unavailable, E-Cartlow may offer:

1. A full refund (where applicable), or
2. Store Credit for future purchases.

7. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Check your bank account.
2. Contact your payment provider or card issuer.
3. If the issue remains unresolved, please contact our Customer Support Team.

8. Fraud Prevention

E-Cartlow reserves the right to refuse any return, exchange, or refund request where fraudulent activity, abuse of the return policy, or violation of our Terms & Conditions is suspected.

9. Changes to This Policy

E-Cartlow Online Shopping Limited reserves the right to update, revise, or modify this Refund & Return Policy at any time without prior notice.

Any changes become effective immediately upon publication on our Website.

10. Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us.

E-Cartlow Online Shopping Limited

🌐 Website: https://ecartlow.com

📧 Email: info@ecartlow.com

© 2026 E-Cartlow Online Shopping Limited. All Rights Reserved.