Refund Policy

E-Cartlow Online Shopping

Website: https://ecartlow.com

At E-Cartlow Online Shopping (“we”, “our”, “us”, “ecartlow.com”), customer satisfaction is our top priority. This Refund & Return Policy explains the conditions under which products can be returned or refunded.

1. Eligibility for Returns

You may request a return if:

The product is damaged, defective, or incorrect

The product received does not match the order

The item is unused, unworn, and in its original condition

The original packaging, tags, and accessories are intact

⏰ Return requests must be made within 7 days of delivery.

2. Non-Returnable Items

The following items are not eligible for return or refund:

Used or damaged items caused by customer misuse

Personal care, cosmetics, or hygiene products (if opened)

Items marked as “Final Sale” or “Non-Returnable”

Gift cards or digital products

3. How to Request a Return

To request a return, please follow these steps:

Contact our support team via email

Provide your order number and reason for return

Attach clear photos or videos (if the item is damaged or incorrect)

Wait for return approval and instructions

📧 Email: info@ecartlow.com

4. Return Shipping

If the return is due to our error (wrong or defective item), return shipping may be covered by us.

If the return is due to customer preference, shipping costs may be the customer’s responsibility.

Items must be returned using a reliable courier service.

5. Refund Policy

Once we receive and inspect the returned item, we will notify you of approval or rejection.

Approved refunds will be processed within 7–14 business days.

Refunds will be issued using the original payment method or store credit (if applicable).

6. Exchange Policy

Exchanges are subject to product availability.

If the requested replacement is unavailable, a refund or store credit may be offered.

7. Late or Missing Refunds

If you have not received your refund after the processing period:

Check with your bank or payment provider

Contact our support team for assistance

8. Policy Updates

E-Cartlow Online Shopping reserves the right to update or modify this Refund & Return Policy at any time. Changes will be effective immediately upon posting on the website.

9. Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Email: info@ecartlow.com

🌐 Website: https://ecartlow.com