Privacy Policy

Effective Date: 01 January 2026

Welcome to E-Cartlow Online Shopping Limited ("E-Cartlow", "Company", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit https://ecartlow.com, use our mobile applications, or access any of our services.

By using our Website or Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

1. Full Name
2. Mobile Number
3. Email Address
4. Delivery & Billing Address
5. Account Login Information
6. Date of Birth (if voluntarily provided)

Order Information

1. Products Purchased
2. Order History
3. Payment Status
4. Delivery Information

Payment Information

Payments are processed through trusted third-party payment providers. E-Cartlow does not store your complete debit card, credit card, or other sensitive payment credentials on its servers.

Technical Information

We may automatically collect:

1. IP Address
2. Browser Type
3. Device Information
4. Operating System
5. Website Usage Data
6. Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

1. Process and deliver your orders.
2. Verify your identity and prevent fraud.
3. Provide customer support.
4. Improve our Website, products, and services.
5. Send order confirmations and delivery updates.
6. Notify you about promotions, offers, and important service announcements (where permitted).
7. Comply with legal and regulatory requirements.

3. Cookies

Our Website uses cookies and similar technologies to:

1. Keep you signed in.
2. Remember your preferences.
3. Improve Website performance.
4. Analyze traffic and user behavior.
5. Personalize your shopping experience.

You can manage or disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only with:

1. Delivery and logistics partners
2. Payment service providers
3. Technology and cloud service providers
4. Government or regulatory authorities when required by law
5. Professional advisers or auditors where necessary

All partners are expected to protect your information appropriately.

5. Data Security

We implement appropriate technical and organizational security measures to help protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Although we take reasonable steps to safeguard your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

1. Provide our services
2. Maintain business records
3. Comply with legal obligations
4. Resolve disputes
5. Enforce our agreements

7. Your Rights

Subject to applicable law, you may have the right to:

1. Access your personal information.
2. Correct inaccurate information.
3. Request deletion of your personal information.
4. Update your account information.
5. Opt out of receiving promotional communications.

Certain requests may be limited where we are legally required to retain specific information.

8. Third-Party Links

Our Website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites.

9. Children's Privacy

Our services are not intended for children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children in violation of applicable law.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective when the updated version is published on our Website. Continued use of our services after such updates constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please contact us:

E-Cartlow Online Shopping Limited

🌐 Website: https://ecartlow.com

📧 Email: info@ecartlow.com

© 2026 E-Cartlow Online Shopping Limited. All Rights Reserved.